Refund policy

Return & Refund Policy

Last Updated: August 10, 2026

At ttuttutt, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund in accordance with the policy outlined below.

Return Window

You have 30 days from the date you receive your order to request a return. Requests submitted after 30 days will not be eligible for a refund or exchange.

Return Eligibility

To qualify for a return, items must meet all of the following requirements:

Unused, unworn, unwashed, and in the exact condition received.
In original packaging with all original tags, labels, and protective wrapping attached.
Free from damage, stains, odors, or signs of alteration or misuse.
Accompanied by proof of purchase (order confirmation or receipt).

Return Process

To start a return, please follow these steps:

Contact customer support at ttuttutt@gmail.com with your order number, item(s) you wish to return, and the reason for the return.
Our team will review your request and, if approved, provide the designated return address and instructions.
Package the item securely and ship it to the address provided.

(Note: Items sent back without contacting us first will not be accepted).

Return Shipping Fees & Restocking Fees

Damaged, Defective, or Incorrect Items: If you received a defective, damaged, or wrong item due to our error, ttuttutt will cover all return shipping costs or provide a free replacement.
Customer Remorse / Change of Mind: If you are returning an item due to personal preference, sizing errors, or change of mind, you are responsible for paying the actual return shipping costs.
Restocking Fees: We do not charge any restocking fees ($0 restocking fee).

We recommend using a trackable shipping service, as ttuttutt cannot be held responsible for return packages lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us immediately at ttuttutt@gmail.com with photos or videos of the issue and packaging. Once verified, we will arrange a free replacement or a full refund.

Non-Returnable Items

Certain types of items cannot be returned:

Gift cards.
Items marked as "Final Sale" or non-returnable on the product page.
Unsealed or opened health, personal hygiene, or sanitary items.

Refunds & Processing Time

Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Payment Credit: If approved, your refund will be processed back to your original payment method within 5 to 7 business days.
Original Shipping Costs: Original shipping fees are non-refundable unless the return is due to a merchant error (damaged/defective item).

Exchanges

If you need to exchange an item for a different size, color, or variant, please contact us at ttuttutt@gmail.com. Exchanges depend on current stock availability.

Order Cancellations

If you wish to cancel or modify your order, please contact us as soon as possible after placing it. Orders cannot be canceled or modified once they have entered processing or shipment. If shipped, the order must be returned following our standard return procedure after delivery.