Shipping policy

Shipping Policy

Last Updated: August 10, 2026

At ttuttutt, we are committed to delivering your orders quickly, accurately, and transparently. This Shipping Policy explains our handling times, shipping durations, costs, and procedures for order delivery.

Order Processing & Handling Time

All orders are processed and prepared for shipment according to the schedule below:

  • Order Cut-off Time: 2:00 PM (GMT+01:00) British Summer Time / (GMT+00:00) Greenwich Mean Time (London). Orders placed after this time will begin processing on the following business day.

  • Handling Time: 1 to 2 business days (Monday through Friday).

  • Operating Days: Monday through Friday (excluding UK public holidays).

Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing your tracking number and carrier details.

Shipping Destinations & Transit Times

We ship to the United Kingdom (UK), the United States (USA), and select international destinations.

  • United Kingdom Transit Time: 2 to 4 business days (Monday through Friday).

  • USA & International Transit Time: 5 to 7 business days (Monday through Friday).

  • Total Estimated Delivery Time (UK): 3 to 6 business days (1–2 days handling + 2–4 days transit).

  • Total Estimated Delivery Time (USA/International): 6 to 9 business days (1–2 days handling + 5–7 days transit).

(Note: Delivery estimates are based on standard carrier operations and do not include unforeseen transit delays).

Shipping Costs & Fees

Shipping rates are calculated and clearly displayed during the checkout process before you complete your purchase.

  • Standard Shipping Rates: Calculated and displayed directly at checkout based on destination and package weight.

  • Free Shipping Promotions: Any active free shipping offers will be applied automatically at checkout once eligible criteria are met.

Order Tracking

When tracking is available for your order, a tracking link will be provided in your shipping confirmation email. Please allow up to 24–48 hours after receiving your tracking number for the carrier system to update the shipment status.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout. Please double-check your name, street address, postal code, city, and country before completing your order.

If you discover an error in your shipping details, contact us immediately at support@ttuttutt.com. Once an order has entered processing or fulfillment, address modifications cannot be guaranteed.

Delivery Delays

While we work closely with carrier partners to meet delivery estimates, delays may occasionally occur due to severe weather, carrier operational backlogs, holiday peak seasons, or customs clearance processes.

If your package has exceeded the expected delivery window without tracking updates, please contact our support team with your order number.

Damaged, Defective, or Incorrect Packages

Please inspect your package upon delivery. If your item arrives damaged, defective, or incorrect:

  1. Take clear photos or videos of the issue and the packaging.

  2. Contact customer support within 48 hours of delivery.

  3. Include your order number and photos in your message so we can arrange a replacement or refund according to our Return & Refund Policy.

Lost or Stolen Packages

  • Packages in Transit: If a package is confirmed lost by the carrier before delivery, we will assist you in reshipping the order or issuing a full refund.

  • Marked as Delivered: If tracking states your package was delivered but you have not received it, please check around your property, verify with household members or neighbors, and contact your local postal service. If the package remains unlocated, contact us for guidance.

Customs, Duties, and Taxes

  • UK Orders: Value Added Tax (VAT) and applicable local taxes are included at checkout where required.

  • International & USA Orders: Orders shipped outside the UK may be subject to import duties, taxes, or customs fees depending on the destination country's regulations. Where these charges are not collected during checkout, any applicable fees remain the responsibility of the recipient.

Contact Information

For any questions regarding your shipment, tracking details, or delivery issues, please reach out to us using the contact information below:

  • Business Name: ttuttutt

  • Email Support: ttuttutt@gmail.com

  • Phone Number: +44 7700 900696

  • Physical Address: 14 Richmond Cl, Leicester, England LE2 8AY, United Kingdom

  • Website URL: https://ttuttutt.store